AI CSRs that text, email, and speak with your customers
Conduct revenue-driving conversations at scale with Hatch.
TRUSTED BY +1,000 BUSINESSES
One AI CSR alone:
HIGHER
RESPONSE RATES
FASTER REPLIES
HIGHER
SET RATE
SAVED PER YEAR
No more underutilizing your lead sources or CRM
Your AI CSRs integrate with your lead sources and CRM for tailored, automatic outreach to:
- New leads
- Open proposals
- Abandoned calls
- Aged leads
- Existing customers
- Members, and more
No more hitting the phones all day
Your AI CSRs tastefully follow up over several days until the contact responds, resulting in 4x higher response rates.
- Text
- Live call
- Ringless voicemail
- Sequenced cadences
No more losing leads after hours
Once the contact responds, your AI CSRs will carry out the conversation until a human rep is needed.
- Immediate responses
- Personalized attention
- Accurate information
- 24/7 availability
No more costly overhead
Let your humans focus on higher value responsibilities while your AI CSRs take on the repetitive work. They can:
- Qualify and route leads
- Answer inbound calls
- Book appointments
- Answer questions
- Update contact cards
If it doesn't come with revenue reporting, something's up
Hatch is not just a communication platform. It's a revenue platform
and we've driven $5.1B in revenue for our customers.
CONVERSATIONS
HANDLED PER MONTH
ROI ON
LEAD SPEND
HIGHER SET RATE
INCREASE IN
CLOSE RATES
Carry out effective communication at scale
The secret to higher response rates is all in the delivery
Multiple channels
Text, email, voicemail
Multiple touches
Keep following up until you get a response
The right messaging
Use our templated campaign sequences and messages
The right rep
Jump in and engage in real-time as soon as you get a response
"Hatch is the first product I have seen use AI
to provide actual business value."
Please, stop falling for glorified chatbots.
No other AI in the market is this trainable and controllable. These are dynamic agents that are experts in your business.
Full
customization
Custom business profile, persona, and scripting keeps your AI accurate.
Full
control
Test refinements before going live, create transfer rules, and take over at any time.
Full
support
White glove onboarding, strategic account managers, and ongoing resources.
Time-saving templates
Audience, campaign, and bot templates by industry and objective.
"If you're serious about growing, you can't do it without this type of a platform."
Also, stop frankensteining systems together into unreliable, unscalable setups.
These snatch up any time and money you were looking to save with automation in the first place.
Easy
setup
No developer needed, just plug and play.
API
integration
No complex Zaps or workarounds needed
Bidirectional
sync
Sync all Hatch activity back in your CRM
Custom
targeting
Create triggers based on any CRM data point
Yes, effective customer communication can be rinse-and-repeat, but not canned
Our interface makes it easy to standardize, organize, and scale authentic, quality conversations that drive revenue.
Multiple
inboxes
Customize inboxes objective, location, user, location, and more.
Kanban
columns
Drag and drop contacts into columns customized to your process.
Conversation
cards
View all communication with a contact in a single thread.
Full
access
We're always there to assist, but you can also set up campaigns yourself.
Not just a communication solution – a revenue solution
Get a clear picture of how your conversations are generating revenue for your business.
Campaign performance
See which Hatch campaigns are generating the most revenue.
Rep
performance
View sales generated, response times, messages sent, and more.
Big-picture reporting
Track conversion rates across your funnel as well as MoM metrics.
ROI
tracking
Get a transparent view of your Hatch-influenced revenue.
"We uncovered $1.5 million in winback business with Hatch. It has changed our entire approach."
Chris Hove
CMO, Matrix Basement Systems
Yes, you can actually turn conversations into revenue with Hatch AI.
Book a demo today and see how Hatch increases revenue while decreasing costs.
Frequently Asked Questions
What is Hatch?
Hatch is an AI CSR platform that enables businesses to generate and manage one-to-one, revenue-driving conversations at scale. With fully custom AI CSRs natively integrated with your lead sources and CRM, you can use targeted campaigns to increase conversion across your funnel while decreasing overhead costs. Turn conversations into revenue with Hatch.
How does Hatch AI work?
Hatch AI allows you to build custom AI agents that converse with your contacts over text, phone, and email.
Each bot has a name, a personality, a business profile to reference, and a directive (like to qualify leads, book appointments, or follow up on quotes). You then give it a series of instructions, called prompts, on how to complete that directive. Finally, you set rules so the bot knows when to transfer to a human, how to handle objections, and when to part ways with a contact.
Do I need to be tech-savvy to use Hatch AI?
Nope. Hatch AI does not require any coding or complex setups. All of the prompts and instructions you give are in plain language, like "Ask the customer what day and time works best for them."
Keep in mind also that:
- The bot builder has a sandbox to test changes before going live.
- We offer best-practice templates.
- You'll get a white-glove onboarding with ongoing dedicated support.
Can I really trust a bot to interact with my customers?
Sure can. Your bot will follow your prompts and rules so that it behaves exactly as you want, and you'll have a test conversation window right in the bot builder so you can test out refinements before going live.
And as we mentioned above, you'll have the tools and human guidance to make sure you've set it up properly.
You might like to know that our customers are now using bot conversation transcripts to train their humans—they're that effective.
What does it mean that Hatch uses "generative AI"?
Generative AI is AI that can come up with its own content. So while prescriptive AI takes existing data and makes suggestions, such as “Follow up with this customer,” generative AI can actually come up with the actual follow up message for the customer. And Hatch AI takes that a step further: your bots will text customers for you and hold authentic conversations with them.